![]() People are often reluctant to engage in difficult conversations because they don’t want to talk about something challenging or because they are worried about the reaction that it will provoke, but they are often a necessary part of positive growth or change. In a workplace scenario, difficult conversations are any conversations that cover a sensitive, controversial or potentially emotional topic. In this article, we offer practical advice on the best ways to have difficult conversations with employees in the workplace, helping to reduce negative outcomes and improve communication. Being prepared and conducting the discussion calmly and sensitively will minimise any distress or discomfort for those involved and hopefully ensure that something positive can come from the interaction. Whilst many people worry about and put off handling difficult conversations, they don’t have to be a negative experience. It could also involve official warnings or ultimatums in response to bad behaviour or a lack of commitment to a role. Having difficult conversations with employees can range from delivering a piece of negative feedback right the way up to telling someone that they are going to lose their job. ![]() Most people experience at least one challenging or uncomfortable conversation with a boss or a coworker, but those in management roles in particular may have to have these discussions more regularly as part of their role. Almost everyone has to take part in difficult conversations at work at some point in their career.
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